Shipping and Returns
Free Local Shipping
We ship to all addresses across Australia via REGISTER Australia Post. We also ship orders overseas at no charge.
| Shipping Option | Price |
|---|---|
| Registered Australia Post | FREE |
| Courier (requires signature) | FREE |
| In Store Pickup | NA as we are 100% online retail store |
1. Payment
Full payment is required at the time of placing your order. Orders will only be processed and shipped once the payment has been successfully completed. Payment options may vary, and any applicable fees for the payment method (such as PayPal refund fees) will be your responsibility if a refund is issued under eligible circumstances.
2. Returns Policy
We are committed to ensuring your satisfaction, but due to the nature of hearing aids and accessories, we do not offer refunds or returns for incorrect purchases, change of mind, or product selection errors. Please review the product description and specifications carefully before purchasing, and contact us if you need assistance choosing the right product.
3. Conditions for Accepting Returns
You may return your hearing aids within 30 days of payment if:
The product you received differs from what was advertised or described on our website.
We shipped you the wrong product or an incorrect model.
The product was faulty at the time of setup by the audiologist.
In these cases, we will offer you:
A replacement of the same model, or
An exchange for a different model of your choice, subject to availability.
4. Return Requirements
All hearing aids must be returned in as-new, undamaged, and resalable condition.
The original packaging, accessories, and any included documentation must be intact.
A valid proof of purchase is required for all returns.
5. Return Shipping Costs
All shipping costs associated with returns are the customer’s responsibility. We do not provide prepaid return labels or reimburse return shipping fees. We recommend using a tracked and insured shipping service to avoid any issues with lost or damaged returns.
6. Refunds and PayPal Fees
Refunds are only issued if the product you received meets the conditions outlined above.
If a refund is granted due to an eligible issue (e.g., wrong product shipped), any applicable PayPal refund fees will be deducted from the total refund amount.
Disclaimer
We encourage customers to contact us before placing their order to ensure they select the appropriate hearing aids. We do not accept responsibility for incorrect purchases.
For further assistance, please reach out to our support team before finalizing your purchase.
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