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Warranty
REFURBISHED HEARING DEVICES
Refurbished Hearing Devices – Important Information
Our refurbished hearing devices offer a cost-effective way to access premium hearing technology.
These devices are pre-owned (second-hand) and have either been donated or traded in by previous clients. Once received, all devices are returned to the manufacturer where they undergo a full refurbishment process, including replacement of all internal and external components.
Each set includes:
• 2 × refurbished hearing aids – Charger if Required
• 2 × new receivers
• A selection of domes (based on your needs)
• 12-month manufacturer’s warranty
Purchase Options:
Option 1 – Devices Only (Supply Only)
You can purchase the hearing aids as a standalone product.
• No programming or fitting is included
• We strongly recommend that you see a qualified hearing care professional to have the devices programmed to your audiogram and individual hearing needs
Option 2 – Pre-Configured
If you provide a current audiogram, we can pre-program the devices for you.
• Initial programming based on your audiogram
• Includes 2 in house appointments for adjustments
• No ongoing clinical services included
Important Notes
• These devices are refurbished and not brand new
• Suitability may vary depending on your hearing loss and ear health
• These are sold as a non-refundable item, so please ensure this is the right option for you before purchasing
• While we can assist with initial setup (if selected), these devices are not a substitute for ongoing clinical care
If you’re unsure whether refurbished devices are right for you, we recommend booking an appointment with a hearing care professional for personalised advice.
Product Description
Phonak Audeo Marvel Hearing Aids
The Phonak Audeo Marvel hearing aids were a breakthrough in hearing technology, combining exceptional sound quality with universal connectivity and user-friendly features. Designed as a receiver-in-canal (RIC) solution, the Marvel platform delivered a clear, rich listening experience from the very first fit, making it a popular choice for individuals with mild to severe hearing loss.
At the core of the Marvel technology is AutoSense OS 3.0, an intelligent operating system that automatically adapts to different listening environments. Whether in quiet settings or challenging noisy situations, the device seamlessly adjusts to optimise speech understanding while reducing listening effort.
A standout feature of the Audeo Marvel is its universal Bluetooth connectivity, allowing direct streaming from iOS and Android devices, as well as other Bluetooth-enabled electronics. Marvel hearing aid users can enjoy hands-free phone calls, music and TV audio streamed in true stereo sound to both ears.
The Marvel platform also introduced Binaural VoiceStream Technology, enabling the hearing aids to communicate with each other in real time. This enhances speech clarity, particularly in noisy environments, and provides a more natural, balanced listening experience.
Marvel rechargeable (R) models provided a full day of hearing, including streaming, with simple overnight charging.
Additional features included compatibility with the myPhonak app for remote adjustments and support, as well as RogerDirect technology, which allows direct streaming from Roger microphones to improve hearing performance over distance and in noise.
Although now superseded by newer platforms, the Phonak Audeo Marvel remains a highly regarded solution, known for its reliability, connectivity, and well-balanced sound performance.
| Features | Premium (M90) | Advance (M70) | Standard (M50) |
|---|---|---|---|
| AutoSense OS 3.0 | • | • | • |
| Channels | 20 | 16 | 12 |
| Speech in Loud Noise | • | – | – |
| Speech in Car | • | – | – |
| EchoBlock | • | – | – |
| Comfort in Echo | • | – | – |
| Speech in 3600 | • | • | – |
| SoundRelax | • | • | – |
| WindBlock | • | • | – |
| NoiseBlock | • | • | • |
| WhistleBlock | • | • | • |
| Real Ear Sound | • | • | • |
| Tinnitus Balance | • | • | • |
| RogerDirect | • | • | • |
| Bluetooth/Wireless | • | • | • |
Specification
REFURBISHED HEARING DEVICES
| Channels: | 20 |
| Style: | Receiver-in-Canal (RIC) |
| Battery: | Lithium Ion |
| Rechargeable: | Yes |
| Telecoil: | No |
| Wireless / Bluetooth | Yes |
| Direct Streaming: | Yes |
| iPhone/Android Compatibility: | Yes |
| IP Rating: | IP68 |
| Manufacturer Warranty: | 1 year |
Shipping
Do You Offer Free Delivery?
All local Australian orders over AU$100 (in a single transaction) come with free local delivery.
Do You Offer Quick Delivery?
For standard hearing aids that are in stock, delivery typically takes 7-10 business days from the time your order is processed.
For custom hearing aids, please allow additional time for delivery, as these devices are made to order. Production and shipping may take 3-4 weeks, depending on the manufacturer.
FAQs
Is Phonak Audeo M-R rechargeable?
Yes, Phonak Audeo M-R is rechargeable.
What accessories are compatible with the Phonak Audeo Marvel?
- TV Connector
- Phonak PartnerMic
- Phonak RemoteControl
- RogerDirect
Which charger is compatible with the Phonak Audeo M-R?
- Phonak Charger Case Combi 2

